Reference

What You Agree To When You Use ux11

These terms set out the rules that apply to your ux11 account — how it works, what we expect, and what you can expect from us. Access to ux11 depends on local law and is available only where permitted in your region.

Account eligibility rulesPayment conduct — Touch 'n Go eWallet, Boost, GrabPayWithdrawal & wallet conditionsAccount suspension policyHow to reach us about a dispute

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How These Terms Apply to Your ux11 Account

ux11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with ux11, you confirm that you have read these terms and agree to act within them. Every transaction you make — whether you fund your account via Touch 'n Go eWallet, Boost, or GrabPay — is subject to these conditions. We may

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update these terms from time to time; when we do, the revised version takes effect the moment it is published on this page. Continuing to use your account after a change means you accept the updated terms. Your account is for your personal use only. Sharing
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login credentials, opening more than one account, or using another person's payment method without authorisation are all grounds for restriction or closure. Deposits cleared through DuitNow or FPX are final once confirmed; we cannot reverse a completed transfer on your behalf. If you believe a transaction
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was processed in error, contact our support team directly with your transaction reference before requesting any adjustment. Account balances held in your wallet are non-transferable and carry no cash value outside the platform. These terms are governed by the jurisdiction where access is permitted under local
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law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Raise a Terms Question with Us

Live Chat The quickest way to ask about a specific clause or dispute. Open the chat widget from your account page and a support agent will respond directly.

Email Support For formal terms queries or written records of a dispute, email us through the contact address shown in your account dashboard. We respond in writing.

Account Help Centre The Help Centre in your account settings covers common terms questions — account restrictions, wallet rules, and payment conduct explained step by step.

POLICY CONDUCT STANDARDS

How ux11 Handles Your Account Data and Security

Your account data is held securely and used only for the purpose of operating your ux11 account. We do not share your payment details — including your linked Touch 'n Go eWallet or Boost account — with third parties outside of what is necessary to process a transaction. You may request a summary of the data we hold on your account by contacting support through live chat or email.

Account Security

Your login is protected by OTP verification on each new device. If you notice an unrecognised login, report it through live chat immediately and we will lock the session.

Data Retention

We retain transaction records and account activity logs for as long as required under applicable law. You can request a copy of your own records via the account dashboard.

Cookie Use

We use cookies to keep your session active and remember your device preferences. You can adjust cookie settings in your mobile browser without affecting your account wallet.

Requesting Changes

To update personal details or request account corrections, go to Account Settings or contact support with a valid reason. Changes to payment methods require re-verification.

Common Questions About ux11 Terms & Conditions

These are the questions we hear most often about how our terms work. If something is not covered here, reach us through live chat or the Help Centre in your account.

No. Each person may hold only one account. If we detect duplicate accounts linked to the same identity or payment method, both accounts may be restricted pending review.

Deposits must come from a payment method registered in your own name. Using another person's Touch 'n Go eWallet or Boost account without their written authorisation breaks our terms and may result in account suspension.

We may revise these terms at any time. The updated version is published here immediately on the date of change. Continuing to log in and use your account after that date counts as acceptance.

Contact live chat with your transaction reference number and the date it was processed. For DuitNow or FPX transfers, have your bank reference ready. We review disputes and respond in writing.

Access depends on local law and is available only where permitted in your region. Players in Kuching, for example, should check whether online gaming access applies to their area before opening an account.

Yes. Contact us via email or live chat and we will provide a summary of the account data and transaction history we hold. This process is covered under our data retention policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us InfoLucky Wheel Accountux11 Login

What You Agree To When You Use ux11

How to Raise a Terms Question with Us

How ux11 Handles Your Account Data and Security

Account Security

Data Retention

Cookie Use

Requesting Changes

Common Questions About ux11 Terms & Conditions

01 Can I have more than one ux11 account?

02 What happens if I fund my account with someone else's Touch 'n Go eWallet?

03 Do these terms change, and how will I know?

04 How do I raise a dispute about a transaction?

05 Is access to ux11 available everywhere in Malaysia?

06 Can I request a copy of the data ux11 holds on my account?

Terms & Conditions

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