Reference

How ux11 Handles Your Personal Information

This Privacy Policy covers exactly what data ux11 collects when you open an account, make a deposit via Touch 'n Go eWallet or Boost, or contact our support team.

Account data protectionLocal payment context — Touch 'n Go eWallet, Boost, GrabPayYour right to access and correctData retention explainedContact path for privacy requests

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What We Collect and Why We Hold It

ux11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, contact number and the account credentials you set. When you fund your account — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — we record transaction references and amounts so we can match deposits

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to your wallet and resolve any discrepancies. We do not store your full e-wallet PIN or banking password at any point. We also collect device identifiers and session logs automatically; these help us detect unusual login activity and keep your account secure across devices. If you
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reach out via live chat or email, we keep a record of that exchange to track resolution. Data is processed to fulfil our service to you, to meet obligations under applicable law where ux11 operates, and to maintain account integrity. Access to your data is restricted
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to staff and systems that need it to operate the platform — it is not sold to third parties. Where local law requires us to disclose information to a competent authority, we will comply with that obligation. Use of this platform is subject to local law
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in your region; eligibility depends on what is permitted where you are located.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical controls and access policies to protect the information tied to your account. Here is what that looks like in practice across the four areas that matter most to you.

Cookies and Session Data

We use session cookies to keep you logged in across pages and to remember your preferred payment method — for example, if you last deposited via Boost. You can clear cookies through your browser settings at any time, though this will end your active session.

Account Security Practices

Login attempts trigger OTP verification to your registered number. Unusual activity — such as a new device login from Kuching while a session is already active — flags an alert. We do not share your login credentials with any third party.

Data Retention Period

We keep account records for as long as your account is active and for a period after closure as required by applicable law. Transaction references tied to DuitNow or FPX payments are retained to support any dispute resolution.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or, where no legal obligation requires us to keep it, to delete it. Submit your request via live chat or email; we will confirm what action we can take under applicable law in your region.

REACH US DIRECTLY

How to Submit a Privacy Request

If you want to access, correct or delete any personal data we hold, reach out through one of the channels below. Privacy requests are handled separately from general account support — please state clearly that your message is a data or privacy request so we route it to the right team. We aim to acknowledge your request and confirm next steps as quickly as we can.

Live Chat Start a live chat from within your account. Mention 'privacy request' at the start so the team handles it as a data matter, not a general query.

Email Support Send your request to our support address. Include your registered email and, if relevant, the transaction reference tied to your Touch 'n Go eWallet or GrabPay deposit.

Account Settings Some data corrections — display name, contact number — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Data at ux11

These are the questions we see most often from account holders about how their data is managed. If your question is not covered here, contact us directly through live chat.

We collect your name, email address, contact number and the credentials you create. We also log device and session data to protect your account from unauthorised access.

We record transaction references and deposit amounts so we can match payments to your account. We do not store your e-wallet PIN, full account number or any banking password.

Yes. Send a data access request via live chat or our support email. Include your registered email address so we can verify your identity before releasing any account information.

We retain records for a period after closure as required under applicable law. Transaction records tied to FPX or DuitNow payments are kept to support any post-closure dispute resolution.

We do not sell your data. We share it only with the systems and staff needed to run the platform, and with competent authorities where disclosure is required by law in your region.

Basic details like your contact number can be changed directly in account settings. For changes to your registered name or email, contact support via live chat and we will guide you through the verification step.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Appux11 App

How ux11 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookies and Session Data

Account Security Practices

Data Retention Period

Requesting Changes or Deletion

How to Submit a Privacy Request

Common Questions About Your Data at ux11

01 What personal data does ux11 actually collect when I sign up?

02 Does ux11 store my Touch 'n Go eWallet or GrabPay account details?

03 Can I request a copy of the data ux11 holds about me?

04 How long does ux11 keep my account data after I close my account?

05 Does ux11 share my information with third parties?

06 How do I update incorrect personal details on my account?

Privacy Policy

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