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A ux11 Account Gets You Into the Lobby Fast

Fill in your details, verify your mobile number, and your account is ready — wallet funding via Touch 'n Go eWallet, Boost, or GrabPay is available from the moment you log in, where local law permits.

Touch 'n Go eWalletBoostGrabPayMobile-first accessOne account, full lobby
Explore the Lobby Read FAQ
ux11 A ux11 Account Gets You Into the Lobby Fast
ACCOUNT SAFETY SIGNALS

How We Keep Your Account Secure

Registration on ux11 is built around a few practical safeguards that protect your account from the point you create it. OTP confirmation during sign-up, encrypted data handling, and identity checks before withdrawal are the three layers most relevant to a new account. These are not decorative — they exist to make sure the wallet and account you build here stays yours.

SSL Encryption

Every page on ux11 runs over SSL. Data you submit during registration — name, mobile number, password — is encrypted in transit and not readable in plain text by third parties.

OTP Identity Binding

Your mobile number is confirmed with OTP at registration. This step binds the account to a number only you can receive messages on, which limits unauthorised account creation.

Withdrawal Verification

Before your first withdrawal is processed, the account team verifies your IC or passport. This protects both the account holder and the integrity of the payment going out.

Data Privacy

We do not sell or pass your personal details to unrelated third parties. Account data is used for verification, payment processing, and support purposes only.

ACCOUNT HELP PATHS

Help Available During and After Registration

If your OTP does not arrive, your account is locked after failed login attempts, or you need to update your registered mobile number, these are the three ways to get it sorted. Each channel routes to the same support team — choose whichever suits where you are and what device you are on.

Live Chat Reach the support team directly from any page using the chat button. Useful for OTP issues, login problems, or questions about identity verification during registration.
Email Support For account ownership queries or document submission help, email gives you a written record. Send your query with your registered mobile number so the team can locate your account quickly.
In-Account Help Centre Once logged in, the help section inside your account covers common registration and verification questions with step-by-step paths — no need to contact support for straightforward tasks.
LOCAL PAYMENT METHODS

Fund Your Account With Malaysia Payments

After registration, your first deposit moves through the payment method you choose at the cashier. Touch 'n Go eWallet and Boost transfers confirm quickly once you approve the amount in the respective app. GrabPay works the same way — tap to send, enter your PIN, and the balance reflects in your account wallet. DuitNow and FPX are also available for those who prefer bank-linked transfers via Maybank2u or CIMB Clicks. We do not hold your bank credentials; every transfer is handled through the payment provider's own secured channel.

Touch 'n Go eWallet Approve the transfer amount inside your TNG eWallet app and confirm with your PIN. Funds move to your account wallet without needing to enter card details.
Boost Open Boost, select the payment amount shown at the cashier, and confirm. The transfer is processed through Boost's own secured flow and reflected in your wallet.
GrabPay Use GrabPay from the GrabPay wallet tab. Tap to approve the deposit amount, confirm with your Grab PIN, and the balance appears in your account shortly after.
DuitNow DuitNow transfers link directly from your bank app — no card number required. Useful if you prefer to move funds from your main bank account rather than an e-wallet.
FPX FPX lets you transfer from Maybank2u, CIMB Clicks, and other major Malaysian banks. Authorise in your banking app and the amount is credited to your account wallet.

What to Expect When You Register

The registration form asks for your name, mobile number, email, and a password you set yourself. Once submitted, a one-time passcode (OTP) is sent to your mobile — enter it to confirm ownership of the number. From there, your account is active and the lobby opens up. Identity verification may be required before your first

withdrawal; you will be prompted to upload a copy of your IC or passport at that stage. Keep your login details somewhere secure — the account is yours alone and we do not share access with third parties. If you run into any step that needs clarification, live chat is the fastest way to reach

the support team.

  • OTP Verification Your mobile number is confirmed via OTP during registration — this keeps your account tied to a number only you control and reduces unauthorised access.
  • IC or Passport Check Identity documents are checked before withdrawal processing begins. Uploading a clear photo of your IC or passport at that stage keeps things moving without delays.
  • Wallet Ready on Login Your account wallet is active the moment registration completes. Link Touch 'n Go eWallet, Boost, or GrabPay in the deposit section and you are set.
  • Live Chat Support If any step during registration or account setup is unclear, live chat connects you directly with the support team — no email queue, no waiting on hold.

Account

The registration form asks for your name, mobile number, email, and a password you set yourself. Once submitted, a one-time passcode (OTP) is sent to your mobile — enter it to confirm ownership of the number. From there, your account is active and the lobby opens up. Identity verification may be required before your first withdrawal; you will be prompted to upload a copy of your IC or passport at that stage. Keep your login details somewhere secure — the account is yours alone and we do not share access with third parties. If you run into any step that needs clarification, live chat is the fastest way to reach the support team.

Explore the Lobby

Your details are encrypted for secure account access.

Common Questions About Creating Your Account

These are the questions we see most often from people working through registration for the first time — or coming back to an account they have not used in a while. If something is not covered here, live chat is the fastest way to an answer.

You need a valid Malaysian mobile number, an email address, your full name as it appears on your IC, and a password you create. The OTP is sent to your mobile number during sign-up.

The form itself takes under two minutes to complete. OTP confirmation is usually near-instant. Your account is active as soon as you enter the OTP — no waiting period before you can explore the lobby.

Yes. Once your account is active, go to the deposit section, select Touch 'n Go eWallet, enter the amount, and approve the transfer inside your TNG app. Boost and GrabPay follow the same flow.

Identity verification is required before your first withdrawal is processed. You will be prompted to upload your IC or passport at that stage — it does not block you from exploring the lobby or depositing.

Wait a moment and try the resend option on the registration screen. If it still does not arrive, check that the mobile number you entered is correct, then contact live chat for manual assistance.

Access depends on local law and is available in regions where local law permits. We do not impose state-level blocks, but it is your responsibility to confirm the rules that apply where you are.
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Register

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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