Reference

What Governs Your Account on ux11

These terms set out the rules that apply when you access ux11, open an account, or make transactions using Touch 'n Go eWallet, Boost, or GrabPay.

Account TermsPrivacy & DataPayment RulesJurisdiction ConditionsContact Rights
ux11 What Governs Your Account on ux11
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and the integrity of your data are handled through a combination of technical controls and clear internal policies. We use SSL encryption across all pages, including the cashier where Touch 'n Go eWallet, Boost, and GrabPay transactions are processed. We do not share your personal data with third parties for marketing purposes. You have the right to request a copy of the data we hold, to correct inaccurate records, and to request deletion subject to our legal retention obligations.

Data Retention

We keep transaction and account records for the period required under our operational policy. After that period, data is deleted or anonymised unless a legal hold applies to your account.

Cookie Policy

We use cookies to keep your session active and to remember your preferred payment method — for example, whether you last used GrabPay or Touch 'n Go eWallet at the cashier. You can manage cookies in your browser settings.

Account Access Rights

You can request a full export of your account data at any time through the help centre. We aim to respond to verified data-access requests within a reasonable period from receipt.

Who to Contact for Changes

To correct personal details, update your registered phone number, or request account closure, contact support via live chat or email with your account ID as a reference.

LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to dispute a transaction, or need to request changes to your account data, the fastest route is live chat — our support team can log your request and escalate it to the relevant internal team. For formal written requests, use the email channel. Players in Kuching and across Malaysia can reach us through any of the channels below.

Live Chat Raise a legal query, account dispute, or data-access request directly through the live chat window. Our team will log it and confirm receipt before escalating.
Email Support Send a written request or formal legal notice to our support email. Include your account ID and the specific clause or transaction reference you are querying.
Account Help Centre The in-account help section lists current policy documents and lets you submit a data-correction request or account-closure request directly from your dashboard.

Common Questions About ux11 Legal Terms

Below are the questions we hear most often about how our legal terms work, what rights you have over your account data, and how to act on them.

Access depends on local law where you are located. It is your responsibility to confirm that using ux11 is permitted in your region before opening an account or making any transaction.

When you request account closure, we retain transaction records for the period required by our operational policy. Once that period ends, personal data is deleted or anonymised unless a legal hold is in place.

Yes. Submit a data-access request through live chat or the in-account help centre with your account ID. We will verify your identity and respond with your data within a reasonable period.

Our core account terms apply regardless of payment method. When you use Boost, Touch 'n Go eWallet, or GrabPay, those providers' own terms also apply to the transaction on their side.

The version of our terms in force at the time of the transaction governs the dispute. Contact support with your transaction reference, and we will review it under those terms.

Contact us via live chat or email with your account ID and specify what needs to be corrected. Account-name changes may require identity verification before the update is processed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.